As Rivian prepares for its biggest production ramp yet, the company is quietly building out the executive team needed to support a massive influx of new owners. A recent move to fill two high-level leadership positions signals that major updates are on the horizon for both Rivian Insurance and Rivian Care, the company’s in-house protection programs.
The expansion was first highlighted by Rivian enthusiast Chris Hilbert (@Hilbe), who shared a call for talent from Mike Slattery, Rivian’s Head of Insurance. Slattery’s announcement makes it clear that the company is looking to move beyond "business as usual" by leveraging its connected vehicle platform to rethink how insurance and warranties work.
Building a "High-Impact" Support Engine
The first of the two roles, the Sr. Program Operations Lead for Rivian Care, will serve as the "operational engine" behind the company’s vehicle protection products. This includes scaling high-impact programs like service contracts, windshield protection, and wheel and tire plans across multiple markets.
Currently, Rivian — whose name reflects a focus on the adventurous spirit of the Indian River — offers Rivian Care as a pilot program powered by Assurant. It is designed to protect vehicles like the R1T and R1S beyond their standard manufacturer’s warranty, covering critical components like the high-voltage battery and drivetrain. With a dedicated operations lead now joining the team, it’s likely that this pilot phase is nearing an end in favor of a more robust, permanent program.
The Future of Connected Insurance
The second position is an Insurance Agency Leader based on the ground at Rivian’s manufacturing hub in Bloomington/Normal, Illinois. Slattery noted that this leader will be tasked with driving profitability while keeping the owner experience central, all while "leveraging vehicle intelligence to fundamentally change how vehicle protection products actually work!"
Rivian Insurance is already a licensed agency available in all 50 U.S. states, but its potential is only just being tapped. Much like Tesla Insurance, which recently released its Safety Score 3.0 to further reward drivers who use the company’s Full Self-Driving (Supervised) system, Rivian is looking to use data-driven rates via its Driver+ system. By using the vehicle’s internal intelligence, Rivian can offer custom policies tailored to the exact risk profile of its drivers, making the transition from R1 to the mass market much smoother.
A mass-market vehicle brings a much broader audience, many of whom will expect first-party extended warranties and competitive insurance rates right out of the box. By scaling these leadership roles now, Rivian is ensuring it has the "operational engine" ready to handle tens of thousands of new R2 owners. This proactive hiring suggests that when the R2 configurator opens later this year, it will likely be accompanied by a more integrated and transparent suite of protection products than ever before.
Subscribe
Subscribe to our newsletter to stay up to date on the latest Rivian news, upcoming features and software updates.
Rivian is taking a major step toward closing the loop on battery life. The electric vehicle maker has officially announced a partnership with Redwood Materials to deploy a first-of-its-kind energy storage system at its Normal, Illinois, manufacturing facility. By repurposing more than 100 "second-life" battery packs from its vehicles, Rivian will create a 10 megawatt-hour (MWh) storage reservoir to help power the very plant where its cars are built.
This partnership is a massive win for sustainability. EV batteries are designed to be incredibly durable, often outlasting the vehicles themselves. Even when a pack is no longer ideal for high-performance driving, it still holds significant value for stationary storage. By utilizing these assets, Rivian is ensuring its environmental footprint remains as small as possible.
Repurposing for the R2 Ramp
The timing of this installation is particularly critical. Rivian’s Normal plant is currently gearing up for mass production of the R2, the company’s first affordable, mass-market SUV. After recently beating Q1 delivery estimates, the factory is under immense pressure to scale.
Rivian Wave
The new 10 MWh system will provide "dispatchable energy," meaning Rivian can pull power from these batteries during peak demand periods. This will not only lower energy costs for the company but also reduce the overall load on the local electrical grid, supporting reliability for the surrounding community.
“EVs represent a massive, distributed and highly competitive energy resource,” said Rivian Founder and CEO RJ Scaringe. “As energy needs grow, our grid needs to be flexible, secure, and affordable. Our partnership with Redwood enables us to utilize our vehicle’s batteries beyond the life of a vehicle and contribute to grid health and American competitiveness.”
Solving the Industrial Growth Constraint
The "secret sauce" behind this setup is Redwood’s proprietary Pack Manager technology. This system acts as a universal translator, allowing Redwood to communicate with and control different battery packs regardless of their original voltage or state of health.
JB Straubel, the founder and CEO of Redwood Materials (and former Tesla CTO), highlighted that the grid is currently struggling to keep up with the demands of modern manufacturing. “Electricity demand is accelerating faster than the grid can expand, posing a constraint on industrial growth,” Straubel said. “Our partnership with Rivian shows how EV battery packs can be turned into dispatchable energy resources, bringing new capacity online quickly, supporting critical manufacturing, and reducing strain on the grid without waiting years for new infrastructure. This is a scalable model for how we add meaningful energy capacity in the near term.”
A Scalable Model for the Future
This 10 MWh project is just the beginning. Redwood estimates that by 2030, the U.S. will need over 600 GWh of storage to stabilize the grid — a massive amount of energy equivalent to the Hoover Dam running for two months straight.
By turning old EV batteries into stationary assets before they are eventually recycled, companies can defer billions of dollars in costly infrastructure upgrades. As Rivian prepares to hand over the first R2 keys later this spring, its factory will be running on a smarter, more resilient energy loop that proves the "second life" of a battery is just as important as the first.
Rivian is moving quickly to address a security oversight that has left some owners feeling vulnerable. After a high-profile report of an accidental frunk opening, the company’s software team has confirmed that new safeguards are officially in development to prevent "butt-dialing" your storage space.
The issue gained traction after X user @dictionaryhill shared a stressful experience at the gym. Recently, when coming out of the gym one day, they noticed that their R1T’s frunk was open with their backpack and other belongings simply there for anyone to potentially grab. The situation was particularly risky because the frunk contained an iPad, a wallet, and $1,000 in cash from a recent Facebook Marketplace sale. Despite having proximity unlocking turned off, the front trunk had sat wide open in a public parking lot for several minutes.
When I came out the gym today, I found my Truck with the frunk open and my backup untouched. It had a Rivian Carabiner key attached to it (I have proximity unlocking off) My iPad, Wallet and countless other crap.
After reaching out to the owner, Rivian’s team was able to verify that the command came from a phone widget. According to Rivian, @dictionaryhill’s iPhone sent out a frunk opening command at 11:50 a.m., which the owner said originated from an accidental screen tap. They walked out of their gym and discovered the truck open just seven minutes later.
Accidental taps on smartphone widgets are a common frustration for EV owners. Because these buttons are designed for quick access, they often lack the "Are you sure?" confirmation required for such a significant physical action. Rivian’s Chief Software Officer, Wassym Bensaid, joined the conversation to acknowledge the flaw. "We can still do a better job to protect from some of the accidental taps with the iOS widgets. Working on it," Bensaid stated.
Learning from the Competition
Rivian isn't the first company to deal with this. Tesla, for example, has a built-in safeguard that asks for confirmation on the screen if you try to open the frunk while your phone key is not actively connected to the vehicle. This ensures that if you accidentally tap the button from a mile away, the car won't just pop open. However, if you are standing right next to the car, it assumes the intent is real and opens immediately.
Rivian Wave
Rivian is currently on a roll with highly requested software updates, recently confirming a new battery health menu is also on the way. Adding a confirmation step or a "long-press" requirement for the frunk widget would be a simple but effective fix to keep gear safe, while a proximity check before the command is executed would be a more complex but convenient solution. This is especially important as the company prepares to launch the highly anticipated R2, which features a spacious front trunk that will likely be a primary storage spot for many new owners.
While @dictionaryhill was lucky this time, the incident highlights the growing pains of software-defined vehicles. Rivian’s willingness to engage directly with owners and push out fixes over-the-air remains one of its biggest strengths. We expect to see these new "anti-accidental" options arrive in an upcoming update, perhaps in time for the first R2 deliveries later this spring.
