If your Rivian is experiencing odd issues or the screen has become frozen or unresponsive, a reboot of the infotainment system may fix the issue.
There are several ways to reboot the computer that powers all of Rivian’s screen, including the rear display for passengers in the back. It doesn’t matter which Rivian you have, as these reboots are applicable to both Gen 1 and Gen 2 vehicles.
Fix Frozen Display - Infotainment Reboot
Rebooting the infotainment unit is the simplest reboot and should be your first choice when you encounter an issue with your Rivian. Infotainment reboots, also known as the “two-finger salute,” involve holding the far left and far right buttons on the steering wheel down. These are the outermost buttons located next to the scroll wheels on the steering wheel. Press them and down them down for 15 seconds to reboot the computer.
The vehicle will beep, and a graphic will be displayed on the driver’s display. Continue holding the buttons down until the screens flash to black. Once the screen goes dark, you can let go of the buttons and the infotainment unit will reboot. The whole process takes about 30-45 seconds, and you’ll soon see the displays come back on with the Rivian logo.
While this reboot can also be done while driving, we don’t recommend it, as you’ll lose access to key vehicle information during the reboot.
This reboot should be your first step when encountering an issue, especially if it’s due to the display being unresponsive or frozen. Other reboot types focus on restarting specific vehicle subsystems, so if a particular feature isn’t functioning correctly, a different reboot method may be necessary.
Sleep Reboot
Begin by unplugging everything from your vehicle, including any USB cables, devices, and the Rivian Guard USB drive. Remember to disconnect any items plugged into the Utility Panel and ensure the Gear Guard Cable Anchor (if applicable) is detached.
Next, unbuckle all seatbelts and remove any child seats or heavy items from the vehicle. If the vehicle is plugged in, disconnect it, then lock the doors. Make sure to keep all keys—including phone keys—away from the vehicle for at least 30 minutes.
This sleep reboot is simple and effective, although it could be more of a hassle, especially if you have car seats installed.
Full Reboot (1 Hour)
The full reboot resets all of the vehicle’s systems, essentially rebooting everything from the ground up. Important: Rivian support advises against performing this procedure multiple times in a short time period. You must wait at least an hour between full reboots to ensure all systems initialize correctly. Attempting back-to-back reboots may result in some vehicle systems not fully starting, which could require a service visit.
To initiate a full reboot, hold down the far-left button on the steering wheel and the emergency flasher button near the ceiling for 15 seconds. This will reset all vehicle systems. While it’s possible to drive immediately after the reboot, Rivian recommends letting the vehicle sit for at least an hour before resuming your journey to ensure everything is functioning correctly.
